How can I contact BullyPaw?
You can simply email us at email@example.com where our customer service team will be happy to help you with whatever you need.
What payment methods do you accept?
We accept all major credit cards (VISA, MasterCard, AMEX) and PayPal payments.
SHIPPING AND CUSTOMS
What countries do you ship to?
We ship Worldwide for Free.
When will be my order processed?
All orders are handled and shipped our from warehouse. Please allow extra time for your order to be processed during holidays and sale seasons.
We process orders between Monday and Friday. Orders will be processed within 3-5 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How do I track my order?
Once the warehouse has prepared your order to ship, you will receive an email with the tracking number and the packaged content. Typically, you may track your parcel the next business day. You can track your parcel here.
You will receive a tracking number for each package that ships separately. So if you have products shipping from different warehouses, you will receive multiple tracking numbers.
How long will take it to receive my order?
Once you placed the order, please allow 3-5 business days to process your order. After that, it will take 7-14 business days for delivery in the United States,and 7-30 business days for international orders (depending on location).
The current Covid-19 pandemic is impacting international deliveries, with an average delivery time of 6 to 8 weeks.
How do I return an item?
If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.
All returns must be in original condition with packaging intact.
Will shipping be covered for my returns?
All return shipping fees and other miscellaneous fees are the responsibility of the customer.
What if the item(s) I received are defective/incorrect/damaged?
Please contact us within 7 days from receiving your order if your received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
How long is the returns process?
Processing returns may take up to 14 business days from the day we receive your return. We will email your to confirm once your return has been processed.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.